Customer service

We have collected frequently asked questions for you. If you did not find an answer to your question, please use the feedback form to contact us!

Fill in the form carefully. If your complaint concerns a defective product,

  • attach a photo of the error and the packaging so that the best before entry is fully visible
  • for bulk sweets feedback, please upload a photo of the error and the horizontal label on the bulk bag

We cannot process defective product feedback without a picture and, in some cases, without a sample.

Please keep the defective product and its packaging until we contact you. If necessary, we will ask you to send the product to us.

We will send any compensation after processing the feedback. If you would like to send us a letter, our address is:

Cloetta Suomi Oy
PO Box 406
20101 TURKU

Cloetta will pay the postage for you, so no stamps are needed. Please include your own contact information.

We strive to respond to your inquiries via the feedback form as soon as possible, normally within five working days. If your matter is urgent, please contact us by phone tel. +358 10 303 4662 (weekdays from 10 a.m.–2 p.m.). Please leave a call request if your call is not answered right away!

The cost of a call from a landline and mobile phone is 8.35 cent/call + 16.69 cent/min (incl. VAT 24%).

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Remember to include pictures of the product and packaging. Please keep the product and its packaging until we contact you.